This report, drawing on a survey conducted by doxo, discusses the changes in consumer spending caused by COVID-19 and the normalization of working from home. Significant findings included the fact that 77% of households surveyed saw an increase in their utilities, and 32% saw an increase in their cable and internet bills. I wrote the text of the report with significant input from the VP of Marketing and the Head of Marketing Communications, as well as collaboration with doxo's data engineer, who pulled the data that drew on doxo's anonymized customer data.
After the report was published I also managed communications with thousands of finance reporters, answering questions about the reports, conducting interviews myself, and in the case of larger outlets, preparing media sheets for doxo executives to conduct the interviews themselves.
Some of the other reports I wrote at doxo include: The United States of Bill Pay (https://www.doxo.com/w/insights/the-united-states-of-bill-pay-top-50-u-s-metro-areas-household-spend-report-2021/), the US Auto Insurance Market Size and Household Spending Report (https://www.doxo.com/w/insights/u-s-auto-insurance-market-size-and-household-spending-report-2021/), and the Washington State Household Bill Report (https://www.doxo.com/w/insights/washington-state-household-bill-report-2021/)
At doxo, we wrote blog posts when news events provided us with "pre-packaged" stories for reporters to write using doxo data. The disbursement of the Child Tax Credit provided one such opportunity, leading to over ten instances of media engagement (link backs, full articles, and TV segments) for the company.
After the release of the blog posts, just like after the release of reports, I liaised with media personnel to answer questions about doxo, conducted interviews, or prepared doxo executives to conduct the interviews themselves.
Other examples of blog posts I wrote and managed are: "Which US Metros are Most Expensive for Household Bills" (https://www.doxo.com/w/insights/which-us-metros-are-most-expensive-for-household-bills/), "What is the Average Car Loan Payment for US Households" (https://www.doxo.com/w/insights/what-is-the-average-car-loan-payment-for-us-households/), and "Orlando and Miami Residents Spend the Largest Share of Household Income on Cars" (https://www.doxo.com/w/insights/orlando-and-miami-residents-spend-the-largest-share-of-household-income-on-cars/).
YouTube Instructional Videos
I wrote, filmed and edited all seven instructional videos on doxo's YouTube channel.
-How to Change Your Account's Email Address (https://www.youtube.com/watch?v=t73ViWMdycI)
-How to Cancel a Payment (https://www.youtube.com/watch?v=fq3P2zFvoa0)
-How to Add a Biller (https://www.youtube.com/watch?v=OhaAzTQT0Fs)
-How to Reset Your Account Password (https://www.youtube.com/watch?v=7cdO1sTQI6A)
-How to Check Your Payment's Status (https://www.youtube.com/watch?v=ON4f3ErNfso)
-How to Verify Your Account (https://www.youtube.com/watch?v=Ux7EDOWl224)
-How to Set Email Reminders and Automatic Payments (https://www.youtube.com/watch?v=sXI52rlEYcs)
